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Contact us

Claims

If you need to make a claim please obtain a claim form by telephoning or writing to the claims service below within 28 days of your return, quoting the scheme reference number shown at the top of this document and which section of the policy you are claiming under.

Alternatively, you can register your claim online, download claim forms and access a comprehensive list of FAQ’s to help you with the claims process:

Reactive Claims Ltd
Attwood House,
Mansfield Business Park,
Four Marks,
Hampshire
GU34 5PZ
Phone: 01420 383010
Email : info@reactiveclaims.com
Web: www .reactiveclaims .com

You will need to provide:

• A copy of your hire agreement;
• A copy of the local police report, if required by law in the country where the loss occurs;
• Your copy of the hire company accident damage report and a photographic picture of the damage caused;
• Invoices / Receipts / other documents confirming the amount you have paid in respect of the damage to the hired vehicle for which you are seeking reimbursement;
• A final repair invoice from the repairing garage which details the breakdown of parts and labour;
• Copy of your credit/debit card statement showing payment of the damages which you are seeking reimbursement;
• Copy of the driving licence of the policy holder and the person named on the hire agreement in control of the vehicle at the time of the incident;
• Any other documentation requested by us in order to settle your claims;
• Your bank details:
• UK Bank - Sort Code and Account Number.
• Bank based outside the UK - IBAN and BIC.

For all queries that are not of a claims nature or to purchase an insurance policy on the phone, please contact us:Email: info@leisureguardsupport.com
Telephone: 0333 300 2160
Monday to Friday 8.00am to 7.00pm,
Saturday 9.00am to 5.00pmOr write to us at:
Leisure Guard Insurance
c/o ROCK Insurance Group
Customer Services Department
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQWe endeavour to respond to all written queries within two working days.Your right to complainWe always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: admin@rockinsurance.com

For complaints about how a claim has been handled you should contact:

Reactive Claims Ltd,
Attwood House,
Mansfield Business Park,
Four Marks,
Hampshire
GU34 5PZ
Email: managers@reactiveclaims.com

If you are still not satisfied you can contact the Financial Ombudsman Service:

Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London, E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk

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