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Contact us

Vehicle Hire Excess Insurance Claims
International Medical Rescue
15 East Links,
SO53 3TG
Phone: 02380 177296
Email :


For all queries that are not of a claims nature or to purchase an insurance policy on the phone, please contact us:
Telephone: 0333 300 2160
Monday to Friday 9.00am to 6.00pm,
Saturday 9.00am to 5.00pm

Or write to us at:
Leisure Guard Insurance
c/o ROCK Insurance Group
Customer Services Department
Griffin House
135 High Street
West Sussex
RH10 1DQWe endeavour to respond to all written queries within two working days.

Your right to complain
We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
West Sussex,
RH10 1DQ


For complaints about how a claim has been handled you should contact the relevant claims handler as detailed above.


If you are still not satisfied you can contact the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London, E14 9SR
Phone: 0800 023 4567