Contact Us
Contact Us
We will be able to assist you faster if you have your policy number on hand or included within any written communication
CONTACT LEISURE GUARD
We’re here to help! Please find the relevant contact information below for policy administration and claims.
GENERAL Enquiries
Email, call or write to us
Email: [email protected]
Telephone: 0333 300 2181
Monday to Friday 8.30am to 6.00pm
Saturday: 9:00am – 5:00pm
Or write to us at:
Leisure Guard Insurance Services
c/o ROCK Insurance Group
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ
We endeavour to respond to all written queries within two working days.
If you are an annual multi trip policy holder and wish to opt out of automatic renewal please call us on 0333 300 2181 or email [email protected].
Car Hire Excess Claims
For policies purchased on or after 31 October 2025 –
Please go online: rockinsurance.claimsorted.com
or email: [email protected]
Please email: [email protected]
or go online: www.excessclaim.co.uk
For policies purchased between 11 June 2020 and 10 July 2022 –
If you need to make a claim please obtain a claim form by telephoning or writing to the claims service below within 28 days of your return, quoting the scheme reference number shown at the top of your policy wording and which section of the policy you are claiming under.
Reactive Claims Limited
PO Box 353
ALTON
GU34 9LE
Alternatively, you can register your claim online, download claim forms and access a comprehensive list of FAQ’s to help you with the claims process www.reactiveclaims.com.
Complaints
You have the right to expect the best possible service and support. If we have not delivered the service that you expected or you are concerned with the service provided, we would like the opportunity to put things right. If you feel we have fallen short of our standards, please contact:
If your complaint is about the sale of your policy:
The Compliance Manager
ROCK Insurance Group
Griffin House
135 High Street
Crawley
West Sussex
RH0 1DQ
Emails us: [email protected]
Phone us: 0333 300 2181
If you bought your policy on or after 31 October 2025:
Please go online: www.rockche.claimsorted.com
or email: [email protected]
Post:
ClaimSorted,
124 City Road,
London,
EC1V 2NX
We will respond to your complaint within eight weeks of receiving it. Our response will be our final decision based on the information given. If there is a delay in our investigations, we will explain the reason and give you an estimated time for reaching a decision.
If you bought policy between 11 July 2022 and 30 October 2025:
If you have a complaint about a claim or our service, you can contact our Customer Relations Manager by emailing: [email protected].
Alternatively, you can write to:
Customer Relations – Car Hire Excess
Inter Partner Assistance S.A. UK Branch
The Quadrangle
106-118 Station Road
Redhill
Surrey
RH1 1PR.
We will deal with your dissatisfaction as soon as we can and try to reach an amicable resolution.
If you bought your policy between 11 June 2020 and 10 July 2022:
For complaints about how a claim has been handled you should contact:
Reactive Claims Limited
PO Box 353
ALTON
GU34 9LE
Email: [email protected]
If you bought your policy between 12 September 2019 and 10 June 2020:
For complaints about how a claim has been handled you should contact:
Reactive Claims Ltd,
Attwood House,
Mansfield Business Park,
Four Marks,
Hampshire
GU34 5PZ
Email: [email protected]
- Your name, address and postcode, telephone number and email address (if you have one).
- Your policy number and/or claim number and the type of policy you hold.
- The reason for your complaint.
- Any written correspondence should be headed ‘COMPLAINT’ and you may include copies of supporting material.
If you are still not satisfied you can contact the Financial Ombudsman Service:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0300 123 9123 or 0800 023 4567
Fax: 020 7964 1001
Email: [email protected]
Website: www.financial-ombudsman.org.uk
