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Contact us

Vehicle Hire Excess Insurance Claims
Online:
www.excessclaim.co.uk
By email:
carhireclaims@axa-assistance.co.uk
Our claims department operates
Monday - Friday: 08:30 - 18:00. We will review your claim as
soon as possible once received.

 

For all queries that are not of a claims nature or to purchase an insurance policy on the phone, please contact us:
Online:
www.excessclaim.co.uk
By email:
carhireclaims@axa-assistance.co.uk
Our claims department operates
Monday - Friday: 08:30 - 18:00. We will review your claim as
soon as possible once received.

Or write to us at:
Leisure Guard Insurance
c/o ROCK Insurance Group
Customer Services Department
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.



Your right to complain
We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: admin@rockinsurance.com

 

For complaints about how a claim has been handled you should contact the relevant claims handler as detailed above.

 

If you are still not satisfied you can contact the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London, E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk